We are seeking a dynamic and experienced Practice Operations Manager to join our growing team. This individual will be responsible for ensuring the effective day-to-day operation of our infusion centers, maintaining high standards of patient care, and supporting the continued growth of our practice. This role requires strong leadership qualities, sharp organizational and problem-solving skills, and a working understanding of both insurance and clinical operations. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is deeply committed to an exceptional patient and provider experience.

• Oversee infusion operations across multiple infusion center locations, ensuring consistent delivery of high-quality, patient-centered care.
• Champion high levels of satisfaction among patients and referring providers by proactively addressing concerns, soliciting feedback, and driving continuous improvement.
• Manage and support clinical and non-clinical staff to meet the needs of patients and the business, including hiring, onboarding, scheduling, and performance management.
• Ensure core operational processes and compliance standards are consistently followed; evaluate workflows and recommend improvements as appropriate.
• Manage facility-related issues as they arise, coordinating with vendors, landlords, and internal stakeholders to maintain safe and functional care environments.
• Partner with leadership to monitor and help manage staffing-related expenses, balancing cost efficiency with appropriate coverage and care quality.
• Foster a positive, collaborative, and team-oriented work environment that supports staff engagement and retention.
• Serve as a point of escalation for patient and referring provider concerns, responding with professionalism, empathy, and a solutions-oriented approach.
• Collaborate cross-functionally with clinical, administrative, and billing teams to support seamless patient care and business operations.
• Travel between infusion center locations within the assigned territory as needed to provide on-site leadership and support.

• Competitive compensation
• Health, dental, and vision benefits
• 401K with matching
• Paid time off and holidays
• A collaborative and supportive team environment
• Opportunity to grow with a new and innovative infusion care provider