We are seeking a detail-oriented and experienced Patient Care Coordinator to join our team. This individual will serve as the first point of contact for new patient referrals and will be responsible for coordinating all aspects of the Intake process, including insurance verification, prior authorization, and communication with patients and providers. This role requires a strong understanding of insurance processes, excellent organizational and communication skills, and a commitment to delivering a high level of customer service.

• Coordinate the infusion referral process from start to finish, ensuring timely and accurate processing of all incoming referrals.
• Verify insurance benefits and obtain prior authorizations for infusion services, including both medical and pharmacy benefits.
• Serve as a liaison with referring providers, collecting necessary clinical documentation and keeping them informed of patient status.
• Communicate with patients in a clear, empathetic, and service-oriented manner regarding referral status, insurance coverage, out-of-pocket responsibilities, and appointment scheduling.
• Provide basic financial counseling to patients related to benefits, coverage, and potential patient responsibility.
• Ensure a positive patient and customer experience through professional, friendly, and attentive service.
• Maintain accurate and up-to-date documentation in the EMR and referral tracking systems.
• Support inventory management by assisting with ordering and tracking medical and office supplies as needed.
• Work collaboratively with clinical and administrative staff to ensure seamless patient onboarding and care coordination.

• Competitive compensation
• Health, dental, and vision benefits
• 401K with matching
• Paid time off and holidays
• A collaborative and supportive team environment
• Opportunity to grow with a new and innovative infusion care provider